The challenge
A mid-size logistics operator needed to replace legacy, spreadsheet-heavy dispatch and driver management. Manual routing, poor visibility into fleet utilization, and no real-time ETAs led to missed SLAs, customer complaints, and rising operational costs. They needed a unified platform: order intake, route optimization, driver apps, and a shipper-facing portal — all integrated with existing ERPs and telematics.
The technical solution
We ran a discovery phase to map workflows, integration points, and non-negotiables. We then designed a modular architecture: a React-based operations dashboard, a React Native driver app (offline-first), and a .NET Core API with event-driven updates. Route optimization used a combination of third-party APIs and custom heuristics. We implemented role-based access, audit logs, and encryption at rest and in transit. Deployment was containerized (Docker/K8s) on their preferred cloud, with CI/CD, monitoring, and automated backups.
Measurable ROI
Within six months of launch: route efficiency improved by roughly 18%, reducing fuel and driver hours; SLA compliance rose from ~82% to 96%; and administrative time for dispatch dropped by an estimated 40%. The client expanded usage to a second region and contracted us for ongoing support and feature iterations. The project demonstrated our ability to own full-stack delivery, complex integrations, and post-launch evolution.